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What You Agree To When You Use 99cuci

These Terms & Conditions set out the rules that apply to your 99cuci account — how it works, what we expect from you, and what you can expect from us. Read them before you start, and contact our support team if anything is unclear.

Applies to all account activityCovers Touch 'n Go eWallet, Boost & GrabPay useMalaysia accounts — where local law permitsLast reviewed and updated on this domain

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How These Terms Apply to Your Account

99cuci Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating and using a 99cuci account, you confirm that you have read and accepted these Terms & Conditions in full. The terms govern every action you take on the platform — from your first deposit via Touch 'n Go eWallet or Boost, to placing a

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wager, requesting a withdrawal, and communicating with our support team. We may update these terms at any time; the version published on this page is always the current one, and continued use of your account after an update means you accept the revised terms. If you
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disagree with any change, you should stop using your account and contact us to close it. Players in Kuala Lumpur and across Malaysia access our platform where local law permits — eligibility is determined by applicable local regulations, not by us alone. Transactions made through Boost,
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GrabPay, DuitNow and FPX are subject to the same account terms as all other methods. We do not waive any term by failing to enforce it on a specific occasion. These terms are governed by the rules of the jurisdiction under which our platform operates, and
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any dispute will be handled through the process described in our contact section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

Your account is personal to you — we verify identity during the withdrawal process to make sure payments leave to the right wallet. Whether you withdraw via Boost or DuitNow, our verification step checks the registered account details match before any transfer is approved. Here is how we handle the areas that matter most under these Terms & Conditions.

Account Security

Access to your account is protected by your login credentials and OTP verification. You are responsible for keeping those details private. Report any unauthorised access to us immediately via live chat.

Data Handling

We retain the account information you provide for as long as your account is active and as required by our operating rules. You may request a summary of what we hold by contacting support in writing.

Payment Rules

Deposits and withdrawals are processed to and from the same verified account wallet — Touch 'n Go eWallet, Boost or GrabPay — to prevent misuse. Switching the receiving wallet requires a fresh verification step.

Requesting Changes

To update your registered details or request account closure, contact support via email with your account ID. We will confirm the change in writing before actioning it on our side.

CONTACT PATHS

Where to Send Your Terms Questions

If any part of these Terms & Conditions is unclear — whether it relates to your account status, a payment dispute involving Touch 'n Go eWallet or GrabPay, or a restriction on your access — reach out through one of the channels below. We review all terms-related queries and aim to respond with a clear, written answer so you have a record of it.

Live Chat Start a chat session from the account dashboard. Use this for urgent terms queries, account-access questions or payment-related disputes you need resolved quickly.

Email Support Send a written query to our support address. Useful for formal terms disputes, requests for account history, or anything you need documented for your own records.

Account Help Centre Check the Help section inside your account for published answers on common terms questions — payment rules, withdrawal conditions and account verification steps are all covered there.

Common Questions About Our Terms & Conditions

These are the questions we hear most often about how our Terms & Conditions work in practice. If your question is not here, live chat is the quickest way to get a clear answer from our support team.

Yes. Completing account registration means you have accepted these terms. If you do not agree, you should not proceed with creating an account on our platform.

We publish the latest version on this page. Continuing to use your account after a change is posted means you accept the revised terms. Check this page periodically to stay current.

No. All deposits and withdrawals must go through a payment method registered in your own name. Using another person's wallet violates these terms and may result in account review.

Contact our support team via live chat or email with your account ID and transaction reference. We investigate all payment disputes and provide a written response with our findings.

Eligibility depends on your local laws and regulations. Access to 99cuci is only available where local law permits. We do not determine your eligibility — that is governed by the rules in your jurisdiction.

Send a closure request to our support email with your account ID. We will confirm receipt and process the closure after completing any pending withdrawal verification steps on your account.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use 99cuci

Account Security and Your Rights Under These Terms

Account Security

Data Handling

Payment Rules

Requesting Changes

Where to Send Your Terms Questions

Common Questions About Our Terms & Conditions

01 Do I have to accept the Terms & Conditions to open an account?

02 What happens if the Terms & Conditions are updated?

03 Can I use someone else's Touch 'n Go eWallet or Boost account for my transactions?

04 How do I dispute a transaction under these terms?

05 Who is eligible to hold an account under these terms?

06 How do I close my account if I no longer want to use the platform?

Terms & Conditions

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